All products are sorted into categories. By clicking on a category and then a specific product you have the option to pick a colour or a size (where applicable) and then add this item to your shopping cart. You can browse through categories and add or remove items from your shopping cart as you choose. If you would like to change the quantity or colour of an item, you simply change the information in the shopping cart and hit Update. At all-time the total value of the products in your shopping cart will be displayed. The total may include local taxes if applicable and shipping charges.

Shipping charges are not included in the product prices.

When you have finished shopping you can proceed to the Check Out where you will be asked to select a payment method.

If you have any queries regarding the “how to shop” area or how to place an order please contact your customer service team via email at customerservice@rojo.com.au

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All credit card payments are processed securely through our payment gateway operated by Airwallex. We do not store any credit card information on our servers.

We do not accept payments by cheque or money order.

Although we cannot guarantee the shipping time estimated at purchase, we will do our best to get your items out as quickly as possible, normally within 1 -3 business days. See below for more accurate information.

At all times we will try to meet the following criteria

Orders placed by 11 AM GMT +1 will be shipped out the same day.*

Orders placed after 11 AM GMT +1 will be
shipped out the next business day.*

Orders placed after 11 AM GMT +1 on Fridays will be shipped by Monday the following week.*

*Exceptions may apply, above times act a guideline for all processing times.

Delivery is not guaranteed and is subject to delays by carriers, inclement weather, and holidays. Carriers may vary depending on shipping type and destination.

You can always contact us with any questions or concerns about your order at:- customerservice@rojo.com.au

From this website, we only ship within the United Kingdom. All orders are fulfilled from our 3PL warehouse partner located in the UK.

If you need the address of our 3PL please reach out to customerservice@rojo.com.au

When the order is placed at our website,
credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the payment gateway. They are not held in clear text on any web site.

If you have any trouble, contact us at customerservice@rojo.com.au

All pricing on this website are inclusive of
VAT

It is your obligation to enter the correct delivery address details at the time of ordering. You order will be sent to you via a tracking courier service from our warehouse.

From this webiste we only ship within the United Kingdom. All orders are fulfilled from our 3PL warehouse partner.

If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. We do keep a tracking number which we will use to track the parcel if necessary and you will receive this as soon as the goods are dispatched. Our carrier will attempt to deliver the goods at the nominated address but please note if there is no one present and the parcel does not fit in the mail box a delivery card may be left in the letter/mail box.

Our carrier will contact us as well if there is a problem with delivery and we will attempt to contact you to make sure the goods arrive. If the goods are returned to us after repeated delivery attempts the goods will not be dispatched until we confirm the sending address with you.  There may be an administration fee charged. The administration fee is equal to the cost of redelivery charges incurred.

We attempt to only accept orders for items
that are currently in stock. In the unusual event that an order is placed for an item that is not in stock, we will contact you via the email address provided on your order. If we don’t receive a reply within 3 business days, we will immediately ship all in-stock items and any back-ordered item will be cancelled and any amount paid refunded for non delivered items.

We do our best to reproduce our colours as true to life as possible, but due to individual monitor settings and the nature of screen display process garment colours can vary from the photographs on the website.

If you wish to try on our products in person, you can check out our stockist via our Store Locator page.

You have the option to view the garment size specifications when you click on the style that you like. You can of course try styles on to see if they fit and if you need to send them back to be changed for a different size this is all possible. Please bear in mind though you are responsible for sending back the item due to incorrect sizing ordered and also for the cost of sending the new size to you. The items returned must be returned within 30 days of purchase. Please make sure the items are as new, unworn and unwashed with all swing tags and the original bag and receipt that it was sent with are also sent back. If you have any questions about sending an item back for exchange please contact our customer service team and check out our Returns & Repairs Page

Before you send back any item please read these instructions to return or exchange an item. You need to send back the garment with the completed Returns and Exchange form with all packaging supplied and swing tags. It is very important that you fill out this form in detail and ensure that your order number and contact details are included.  Once we receive the returned products, exchanges will be processed within 48 hours and refunds or credits will be processed within seven (7) working days. Refunds will credit the original account of payment. We do not take responsibility for returned items that do not reach us. You are also responsible for the cost of sending the item back to us and the cost of  sending the replacement item to you.

You can by just using the same method that you would use to purchase a product for yourself but just change the address details. You do this by clicking on the modify address information and then changing the shipping address to reflect the receiver’s information. Please indicate the order is a gift by writing a note in the Customer Notes section provided when checking out. We will then know to send the lucky person their gear without the packing list or price and this information will be sent to you. We do require a contact name, phone number and address of the recipient so we can track the parcel.

If you need to contact us for any reason whether it be about suggestions or improvements, products you think we should stock as part of our Rojo Outerwear range or just about your experience with our products then we would love to hear from you.

Email us at customerservice@rojo.com.au