Website Operation

Please note this website is operated and managed under license by Rojo Distribution (Europe) Ltd 

Any reference to Rojo Outerwear is a reference to ROJO Distribution (Europe) LTD in terms of compliance with consumer obligations and the supply of product from this website is done so in accordance with these terms and will be subject to the laws of the United Kingdom. 

Shipping Policy

Shipping Information

From this website, we only ship within the United Kingdom. All orders are fulfilled from our 3PL warehouse partner located in the United Kingdom.

As described in our shipping policy, we offer multiple shipping options to fit your needs.

Although we cannot guarantee shipping time estimated at purchase, we will do our best to get your items out as quickly as possible, normally within 1 -3 business days se below for more accurate information.

Delivery is not guaranteed and is subject to delays by carriers, inclement weather, and holidays. Carriers may vary depending on shipping type and destination.

You can always contact us with any questions or concerns about your order at:- customerservice@rojoouterwear.com.au

 

Order Processing

At all times we will try to meet the following criteria

Orders placed by 11 AM  GMT +1 will be shipped out the same day.*
Orders placed after 11 AM  GMT +1 will be shipped out the next business day.*
Orders placed after 11 AM GMT +1 on Fridays will be shipped by Monday the following week.*
*Exceptions may apply; above times act a guideline for all processing times.

Delivery

Please make sure during checkout you are shipping your items to a secure location. Tracking is sent by email once your package is out for delivery. We are not liable for lost or stolen packages.

For express packages, please click the express shipping icon – please note additional charges will apply.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your order's progress.

Delays
While we make every effort to get your order to you as quickly as possible, delivery times may occasionally be affected by factors outside our control, including courier delays, weather, or high-volume periods (such as sales events or the holiday season).

Incorrect Address Details
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Questions
If you have any questions about your order or shipping, please contact us at customerservice@rojo.com.au