PRIVACY POLICY

Rojo Outerwear (ROJO Distribution (Europe) Ltd) is committed to protecting the privacy of you, our customers, and we recognise the importance that keeping information confidential is paramount to us all.

Due to the nature of our websites it is often necessary and helpful to obtain personal information from you to assist the processing of your order.  We will only request and use personal information we reasonably consider necessary to conduct our business.  The information we request will only be minimal and it is our policy to handle this information responsibly at all times.

The information we collect is as follows:

• Your Name
• Your date of birth 
• Your Email
• Your phone number
• Postal address
• Credit card details via the secure payment gateway (not retained by us).

Any information you provide us will be used to:

• Enable us to process orders;
• Help us to develop this site to be more useful and interesting to you;
• Inform you about our specials, sales, product information and promotions which will include the forwarding by email of catalogues, newsletters and promotions.  You can ask to have these withdrawn at any time;
• Improve the services that we provide to you via our website;
• Analyse the site design and traffic information so we can continually improve site content and design.

You can access your personal information that we do hold and you can update or delete the information at any time.

Any information you provide is not:

• Sold or shared with any company or individual, unless required to do so legally;
• Shared internally but is only viewed on a need to know basis. 

You can unsubscribe from newsletters at any time and membership of our site is fully optional.

There are a number of important aspects of our Privacy Policy and we recommend that you read through this information carefully as it has been set up to protect you.

• When you place orders we use a secure server.  The secure server software (SSL) encrypts all information you input before it is sent to us. Just so you know all of the sensitive data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
• If you pay online and you are using your credit card, the card details are not viewed by us or any person except you during the transaction.  The details are encrypted and passed directly to the bank.  Payment by credit card is the fastest way to receive your order as there is no clearance delay.  We do not store any credit card information on our servers.
• Just so you know our website uses cookies which are small amounts of information stored in your computer by our website server.  Our cookies do not contain any personal identifying information but they allow you to place your order online and to login once you have subscribed.  Most web browsers normally allow cookies, but you can change your browser to prevent that. 

Please note that whilst we make every effort to protect the security of your personal information, we cannot be held responsible for any unauthorised access to this information.

You have consented to our Privacy Policy by using the Rojo Outerwear website and if we decide to change our privacy policy we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Our privacy policy describes how Rojo Outerwear  (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customerservice@rojo.com.au

 Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels or api

Disclosure for a business purpose: shared with our processor Shopify.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify and Full Circle

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Customer support information

Purpose of collection: To provide service to you to fulfill our contract, update order information, arrange shipping updates, communicate with you effectively.

Source of collection: collected from you.

Disclosure for a business purpose: shared with Shopify, helpdesk software Gorgias and email platform Klaviyo.

Personal Information collected: Name, email, purchase history, marketing consent.

Purpose of collection: to provide customer support.

Source of collection: collected from you

Disclosure for a business purpose: Gorgias, Klaviyo

 Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

We are committed to protecting the privacy of you, our customers, and we recognise the importance that keeping information confidential is paramount to us all.

Due to the nature of our website it is often necessary and helpful to obtain personal information from you to assist the processing of your order.  We will only request and use personal information we reasonably consider necessary to conduct our business.  The information we request will only be minimal and it is our policy to handle this information responsibly at all times.

The information we collect is described above.

You can access your personal information that we do hold and you can update or delete the information at any time.

Any information you provide is not:

• Sold or shared with any company or individual, unless required to do so legally;
• Shared internally but is only viewed on a need to know basis. 

You can unsubscribe from newsletters at any time and membership of our site is fully optional.

There are a number of important aspects of our Privacy Policy and we recommend that you read through this information carefully as it has been set up to protect you.

• When you place orders we use a secure server.  The secure server software (SSL) encrypts all information you input before it is sent to us. Just so you know all of the sensitive data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
• If you pay online and you are using your credit card, the card details are not viewed by us or any person except you during the transaction.  The details are encrypted and passed directly to the bank.  Payment by credit card is the fastest way to receive your order as there is no clearance delay.  We do not store any credit card information on our servers.
• Just so you know our website uses cookies which are small amounts of information stored in your computer by our website server.  Our cookies do not contain any personal identifying information but they allow you to place your order online and to login once you have subscribed.  Most web browsers normally allow cookies, but you can change your browser to prevent that. See Cookie processes and protocols below.

Please note that whilst we make every effort to protect the security of your personal information, we cannot be held responsible for any unauthorised access to this information.

You have consented to our Privacy Policy by using the Rojo Outwerwear  website and if we decide to change our privacy policy we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you have any further questions about our Privacy Policy which is there to protect you we welcome back your feedback.  Please feel free to contact us at customerservice@rojo.com.au

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

 We use the following cookies to optimize your experience on our Site and to provide our services.

 [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

 Cookies Necessary for the Functioning of the Store

Name   Function             Duration

_ab        Used in connection with access to admin.        2y

_secure_session_id      Used in connection with navigation through a storefront.          24h

_shopify_country           Used in connection with checkout.       session

_shopify_m       Used for managing customer privacy settings. 1y

_shopify_tm      Used for managing customer privacy settings. 30min

_shopify_tw      Used for managing customer privacy settings. 2w

_storefront_u   Used to facilitate updating customer account information.     1min

_tracking_consent         Tracking preferences.  1y

c             Used in connection with checkout.       1y

cart       Used in connection with shopping cart.              2w

cart_currency  Used in connection with shopping cart.              2w

cart_sig               Used in connection with checkout.       2w

cart_ts Used in connection with checkout.       2w

cart_ver              Used in connection with shopping cart.              2w

checkout            Used in connection with checkout.       4w

checkout_token              Used in connection with checkout.       1y

dynamic_checkout_shown_on_cart     Used in connection with checkout.       30min

hide_shopify_pay_for_checkout             Used in connection with checkout.       session

keep_alive         Used in connection with buyer localization.     2w

master_device_id          Used in connection with merchant login.           2y

previous_step  Used in connection with checkout.       1y

remember_me Used in connection with checkout.       1y

secure_customer_sig  Used in connection with customer login.           20y

shopify_pay      Used in connection with checkout.       1y

shopify_pay_redirect   Used in connection with checkout.       30 minutes, 3w or 1y depending on value

storefront_digest           Used in connection with customer login.           2y

tracked_start_checkout             Used in connection with checkout.       1y

checkout_one_experiment       Used in connection with checkout.       session

Reporting and Analytics

Name   Function             Duration

_landing_page Track landing pages.     2w

_orig_referrer   Track landing pages.     2w

_s           Shopify analytics.          30min

_shopify_d         Shopify analytics.          session

_shopify_s         Shopify analytics.          30min

_shopify_sa_p  Shopify analytics relating to marketing & referrals.       30min

_shopify_sa_t   Shopify analytics relating to marketing & referrals.       30min

_shopify_y         Shopify analytics.          1y

_y           Shopify analytics.          1y

_shopify_evids Shopify analytics.          session

_shopify_ga       Shopify and Google Analytics. session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

 Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

 Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 Changes

We may update our Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

 

If you have any further questions about our Privacy Policy which is there to protect you we welcome back your feedback.  Please feel free to contact us at customerservice@rojo.com.au